Our company understands the customers’ rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.

Clients who are not fully satisfied with our services should contact our complaints officer.

Coastal Insurance Brokers also subscribe to the Australian Financial Complaints Authority (AFCA), a free consumer service, and The Insurance Brokers Code of Practice.

Further information is available from our office or contact AFCA directly on 1800 931 678 Online: www.afca.org.au Email: info@afca.org.au  Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3000